Turn Chat Conversations Into
Actionable Intelligence
Send raw chat transcriptions via webhook. MagicSignals digests customer intent, sentiment, unresolved questions, and next steps — delivering a clean dashboard & email digest straight to your team.
1. Trigger Webhook
Configure your CRM or chat app to fire a POST webhook when a customer chat closes.
2. AI Digests Data
MagicSignals processes the dialogue to identify core intents, sentiment, and action items.
3. Get Team Digest
A structured notification lands in your inbox listing customer satisfaction and follow-ups.
Equip Your Customer Teams With True Signal
Stop scrolling through endless raw transcripts. MagicSignals instantly pulls the critical outcomes from every conversation.
Intent Classification
Determine if the customer contacted you for sales, technical issues, billing questions, or simple account feedback.
Sentiment Analytics
Highlight negative, neutral, or highly positive tones to filter and flag urgent situations requiring direct manager intervention.
Missed Questions
Our AI flags any specific questions that the customer asked which your representative neglected to address during the conversation.
Action Item Extraction
Extract concrete follow-up tasks and promises agreed upon by either the customer or the support rep during the conversation.
Get Beautiful Digests In Your Inbox
Your team receives a perfectly structured summary of every conversation. Know immediately if you have unresolved queries, pending follow-ups, or escalations.
- ✓Urgent alerts for frustrated customer interactions
- ✓Precise quotes of missed questions
- ✓Structured task assignments for reps
Conversation Digest #1024
External ID: chat_f88b90a1
Executive Summary
The customer requested to cancel their subscription because they encountered a recurring payment failure. They expressed frustration that the payment dashboard did not show why the transaction failed and requested a refund for the overdraft charge.
⚠️ Missed Customer Questions (1)
✓ Auto-Generated Action Items
- Support team: Confirm if subscription status is active or suspended
- Finance desk: Review Stripe payment logs for transaction failure code
Simple, transparent pricing
Start parsing alerts for free, and upgrade as your conversation volume scales.
Starter
Perfect for side projects and developers testing webhooks.
- Up to 100 summaries / month
- Basic sentiment classification
- Email digest notifications
- 7-day conversation history
Pro
For scaling customer teams that require complete diagnostics.
- Unlimited summaries
- Advanced custom intent mapping
- Instant team alerts & dashboard access
- Unlimited digest recipients
- Slack, Teams, and CRM integrations
Never Miss a Key Signal Again
Set up your webhook endpoint in less than 5 minutes. Start routing summaries directly to your inbox today.